At SAY Design (operated by SAY Media Labs), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit https://www.saydesign.pro/ or use our services. By using our website or services, you agree to the practices described in this Policy.
SAY Design is operated by SAY Media Labs, a company registered in Jaipur, Rajasthan, India.
Contact for privacy-related matters:
Email: aman@saydesign.pro
Address: B-41 Basant Bahar Colony, Gopalpura Crossing, Tonk Road, Jaipur, Rajasthan, 302018
For purposes of applicable data protection laws (including India's DPDP Act, GDPR, and CCPA), SAY Media Labs is the "Data Controller" responsible for your personal data.
We collect the following categories of information:
(a) Your name, email address, company name, and website URL when you fill out a contact form or book a call
(b) Content of messages you send us (including details shared during booking, UX audit requests, or email communications)
(c) Payment information (processed securely through third- party payment providers; we do not store credit card numbers on our servers)
When you visit our website, we automatically collect:
(a) IP address and approximate location (city/country level)
(b) Browser type and version
(c) Device type (mobile, desktop, tablet)
(d) Operating system
(e) Pages viewed and time spent on each page
(f) Referring website (how you found us)
(g) Date and time of visit
(h) Cookies and similar tracking technologies (see Section 6)
We may receive information about you from:
(a) Google (if you access our site via Google Search)
(b) LinkedIn, X (Twitter), or other platforms (if you engage with our content there)
(c) Referral partners who introduce you to our services
(d) Publicly available sources (for cold outbound outreach, where we may collect business contact information)
(a) Respond to inquiries and requests
(b) Schedule and conduct intro calls or project meetings
(c) Execute and deliver design services
(d) Process payments and send invoices
(e) Deliver UX audits and related materials
(a) Send project updates and deliverables
(b) Respond to your questions
(c) Notify you of changes to our services or policies
(d) Send marketing communications (only with your consent; you can opt out anytime)
(a) Analyze website usage patterns to improve user experience
(b) Identify which content resonates with visitors
(c) Diagnose technical issues
(d) Test new features
(a) Send relevant content to subscribers (newsletters, case studies)
(b) Conduct cold outreach for business development (legal under legitimate interest in B2B contexts)
(c) Retarget visitors through advertising platforms (with cookie consent)
(a) Prevent fraud and abuse
(b) Comply with legal obligations
(c) Protect our legal rights and those of our clients
We don't sell your personal data. We share it only with trusted service providers who help us run our business:
(a) Google Analytics (GA4) - website analytics
(b) Google Workspace - email and document storage
(c) Calendly / Cal.com - scheduling calls
(d) Framer - website hosting
(e) Figma - design collaboration
(f) Slack - team communication
(g) Stripe / Razorpay — payment processing
Each of these providers has their own privacy practices. We choose providers that meet industry standards for data protection. We may also disclose information when required by law (e.g., court orders).
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and understand how visitors interact with the site.
(a) Essential Cookies (Always Active)
These are necessary for our website to function. They handle things like session management and security. You cannot disable these.
(b) Analytics Cookies (Optional)
We use these to understand how visitors use our site - which pages are popular, how users navigate, and where we can improve. The specific tool we use is: - Google Analytics 4 (GA4)
(c) Functional Cookies (Optional)
These remember your preferences (like your timezone on Calendly) to improve your experience.
Some cookies are set by third-party services we use: -
(a) Google (GA4) - Analytics
(b) Calendly / Cal.com - If you book a call
(c) Framer - Website hosting
These third parties have their own privacy practices. We recommend reviewing their cookie policies for details.
We keep your data only as long as needed:
(a) Contact form submissions: up to 24 months
(b) Client records: duration of engagement + 7 years (for tax and legal records)
(c) Marketing subscriptions: until you unsubscribe
(d) Analytics data: 26 months (Google Analytics default)
You can ask us to delete your data earlier (see Section 7).
You have the right to:
(a) Access the data we hold about you
(b) Correct inaccurate information
(c) Delete your data (subject to legal retention requirements)
(d) Opt out of marketing communications
(e) Withdraw consent at any time
To exercise these rights, email us at aman@saydesign.pro. We'll respond within 30 days. If you're located in the European Union, United Kingdom, or California, you may have additional rights under GDPR, UK Data Protection Act, or CCPA respectively. Please contact us for details.
If you're located in India, your rights under India's Digital Personal Data Protection Act (DPDP Act) include access, correction, completion, and erasure of your data.
We take reasonable steps to protect your information:
(a) Our website uses HTTPS (encrypted connections)
(b) We use reputable service providers with their own security measures
(c) We limit access to personal data within our team
No system is 100% secure. If a data breach occurs, we'll notify affected users as required by law.
International Data
SAY Design is based in India, but we serve clients globally. Your data may be processed in countries other than where you are located (primarily India and the United States, where our service providers are based).
We may send marketing emails about new case studies, blog posts, and service updates. You can opt out anytime by: Clicking "unsubscribe" in any email or by dropping an email to aman@saydesign.pro
12. Changes To This Policy
We may update this Policy occasionally. Changes will be posted here with a revised "Last updated" date. For significant changes, we'll notify you via email or a prominent website notice.
13. Contact Us
Questions about this Privacy Policy or your data?
Email: aman@saydesign.pro
Company: SAY Media Labs
Address: B-41 Basant Bahar Colony, Gopalpura Crossing, Tonk Road, Jaipur, Rajasthan, 302018
